Arpoador Experience
Booking and Accommodation Policies
These policies govern bookings made directly with Arpoador Experience, including through our website and booking engine. By completing a booking and making payment, the guest declares to be aware of and in agreement with the conditions below.
1.Booking and confirmation
The booking will be considered confirmed only after full payment of the requested amount. For direct bookings, payment corresponds to 100% of the accommodation value at the time of confirmation. Until payment is completed, the availability of the accommodation is not guaranteed.
2.Payment
Payment must be made through the methods available at the time of booking. Confirmation of the accommodation will occur after the system approves and identifies the payment. Any rate differences arising from later changes to the booking must be paid by the guest before the new confirmation.
3.Cancellation and refund policy — Regular dates
We consider as regular dates, as a rule, the periods from January to June and December, excluding holidays and dates classified as special. Cancellations requested within 7 days of booking confirmation will receive a full refund, subject to applicable legal provisions. After this period, the penalty on the total amount according to the check-in lead time will be:
Check-in lead time Penalty on total amount 90 days or more 25% 60 to 89 days 35% 30 to 59 days 50% 15 to 29 days 75% Less than 15 days 100% When there is an amount to be refunded, the refund will be processed within 1 business day after its approval; the time frame for the amount to be effectively made available to the client may depend on the payment method and the financial institution responsible.
4.High season and festive dates
The following are considered high season or special dates, among others: July to November; Christmas; New Year’s Eve; Carnival; national holidays; periods specifically informed as high season at the time of booking. Cancellations requested within 7 days of booking confirmation will receive a full refund, subject to applicable legal provisions. After this period, penalty on the total amount:
Check-in lead time Penalty on total amount 90 days or more 40% 60 to 89 days 50% 30 to 59 days 60% 15 to 29 days 80% Less than 15 days 100% 5.Date change
A request to change the date of a booking may be made with a minimum advance of 3 days from the original check-in. Only one date change per booking is allowed. Rescheduling is subject to accommodation availability, prior approval by Arpoador Experience, payment of any rate difference, and maintenance of the other conditions applicable to the booking. If the new stay has a higher rate, the guest must pay the difference. Bookings for high season and festive dates may also be rescheduled, provided there is availability and prior acceptance by Arpoador Experience. Cancellations and rescheduling requests must be sent through the official channels of Arpoador Experience — arpoadorexperience@gmail.com or WhatsApp +55 (11) 92464-5151 — considering the date and time of receipt of the request.
6.No-show
The guest’s failure to arrive on the scheduled check-in date, without a previously accepted cancellation or change, will be considered a no-show. In this case, 100% of the booking value will be retained, with no right to a refund.
7.Early departure
After check-in, there will be no refund for unused nights due to the guest’s early departure. In exceptional situations, Arpoador Experience may, at its sole discretion, grant credit for future use. When granted, the credit will be valid for 6 months, subject to availability, and any rate difference must be paid by the guest. Any credit granted will be analyzed individually and does not constitute an obligation or automatic right for future bookings.
8.Check-in and check-out
Check-in from 2:00 PM. Check-out until 12:00 PM (noon). The guest must respect the established times to allow proper preparation of the accommodation between bookings. Early check-in and late check-out: early arrival or departure after the standard time may be authorized subject to accommodation availability, prior request, and confirmation by Arpoador Experience. An additional charge may apply, informed to the guest in advance.
9.Guests and maximum capacity
The number of guests must respect that informed in the booking and the maximum capacity defined for each accommodation. Additional persons not listed in the booking may be refused entry. Accommodation of persons beyond the maximum capacity of the property is not permitted.
10.Visitors
Visitors who are not part of the booking may only access the property with prior authorization from Arpoador Experience. In all circumstances, the maximum capacity and the specific rules of the accommodation must be respected.
11.Children
up to 4 years old: complimentary; from 5 to 12 years old: charge of 50% of the additional per-person rate applicable from double occupancy (DBL); over 12 years old: full charge of the additional per-person rate applicable. The maximum capacity of each accommodation must always be respected, regardless of the age of the guests. Specific rule for Bangalô Frente Mar: up to 2 adults and 1 child from 2 to 4 years old sharing the only double bed with the parents, at no extra charge. There is no extra bed. Three adults or a child of 5 years or older are not permitted in this accommodation.
12.Pets
Pets are allowed in Arpoador Experience accommodations. Owners must keep pets supervised; preserve furniture, linens, gardens and other structures; keep environments clean; avoid situations that cause disturbance, risk or damage to the property and other guests. Any damage caused by the pet will be the responsibility of the booking holder.
13.Parties, celebrations and events
Parties, celebrations, gatherings, photo shoots, events or commercial use of the property may only take place with prior and express authorization from Arpoador Experience. Depending on the nature and size of the activity, a specific quote; separate hiring; additional charge; participant limit; compliance with specific operational rules may be required. Booking a regular accommodation does not automatically authorize holding events at the property.
14.Quiet hours
10:00 PM to 8:00 AM. During this period, high-volume music; speakers at a level incompatible with the environment; shouting; parties; and other activities capable of disturbing the rest of guests, residents or neighbouring properties should be avoided.
15.Smoking
Smoking is not permitted inside the accommodations. Smoking is allowed only in outdoor areas. We ask that cigarettes, butts and other waste be disposed of properly and never thrown on the ground or in nature.
16.Damages and guest liability
A standard deposit is not required for the accommodation. However, the guest responsible for the booking will be liable for damages proven to be caused by themselves; companions; children; authorized visitors; pets. The corresponding amounts may be charged after the damage and its repair or replacement cost have been assessed. The guest must inform Arpoador Experience of any damage or relevant occurrence identified during the stay.
17.Use and conservation of the accommodation
The guest must use the property, its furniture, equipment, utensils and outdoor areas appropriately. It is not permitted to remove objects from the accommodation; permanently alter the layout or structure of the property; use facilities for a purpose other than that booked; or engage in any activity that puts people, property or the environment at risk.
18.Specific conditions of each accommodation
Some properties may have their own characteristics or rules regarding capacity; access; parking; pets; outdoor areas; equipment; location; available services; conditions of use. When a specific rule is informed on the accommodation page or during booking, it forms part of the accommodation conditions.
19.Bookings made through Airbnb, Booking.com and other channels
Bookings made through Airbnb, Booking.com or other partner platforms are subject to the policies, cancellation conditions, payment and procedures contracted on the respective channel. In the event of a discrepancy between these conditions and the rules applicable to a booking made through an OTA, the conditions linked to that booking on the channel where the hire was made shall prevail.
20.Exceptional situations
Extraordinary situations will be analyzed individually by Arpoador Experience. Any exceptional concession, including credits, flexibilities or changes not provided for in these policies, will depend on analysis and approval; will not constitute a precedent; and will not automatically modify the conditions of other bookings.
21.Acceptance of the policies
By making payment and confirming the booking, the guest declares that they have provided correct information; verified the characteristics of the accommodation; is aware of the arrival and departure times; knows the cancellation rules; agrees with the conditions of use of the property; and is responsible for the companions included in their booking.