Arpoador Experience
Booking Process Terms — Arpoador Experience
By making a booking directly through the Arpoador Experience website or booking engine, the guest declares to have read and agreed to the conditions below.
1.Booking confirmation
The booking will only be considered confirmed after approval of full payment of 100% of the accommodation value. Until payment is completed and approved, the availability of the accommodation is not guaranteed.
2.Rates and payment
The values presented during the booking process correspond to the conditions selected by the guest, considering dates, accommodation, number and profile of guests and any additional services contracted. If a later change to the booking results in a rate difference, the additional amount must be paid before the change is confirmed.
3.Children
For the calculation of additional per-person amounts from double occupancy (DBL): children up to 4 years old: complimentary; children from 5 to 12 years old: charge of 50% of the additional per-person amount; guests over 12 years old: full charge of the additional per-person amount. The maximum capacity of the accommodation must always be respected.
Specific rule for Chalé Frente Mar: up to 2 adults and 1 child from 2 to 4 years old sharing the only double bed with the parents, at no extra charge. There is no extra bed. Three adults or a child of 5 years or older are not permitted in this accommodation.
4.Cancellation and refund
Cancellation conditions vary according to the period of the stay.
Regular dates — cancellation lead time and penalty: 90 days or more: 25%; 60 to 89 days: 35%; 30 to 59 days: 50%; 15 to 29 days: 75%; less than 15 days: 100%.
High season and festive dates: these include, among others, high-season periods from July to November, Christmas, New Year’s Eve, Carnival, national holidays and dates expressly classified as special at the time of booking. Cancellation lead time and penalty: 90 days or more: 40%; 60 to 89 days: 50%; 30 to 59 days: 60%; 15 to 29 days: 80%; less than 15 days: 100%.
Any legal rights applicable to the consumer remain preserved.
When there is an amount to be refunded, the refund will be processed by Arpoador Experience within 1 business day after its approval. The time frame for the amount to be effectively made available to the client may depend on the payment method and the financial institution responsible.
5.Cancellation and change requests
Cancellations and rescheduling requests must be sent through Arpoador Experience’s official WhatsApp or official email. The date and time of receipt of the request will be considered.
6.Date change
The change may be requested with a minimum advance of 3 days from the original check-in. Only one date change per booking is allowed, subject to availability, approval by Arpoador Experience and payment of any rate difference. High-season and festive-date bookings may be changed subject to availability and prior acceptance by Arpoador Experience.
7.Exceptional credit
In exceptional situations, Arpoador Experience may, at its discretion, grant credit for future use. When granted, it will be valid for 6 months, subject to availability, and any rate difference must be paid by the guest. The granting of credit does not constitute an automatic obligation of Arpoador Experience.
8.No-show and early departure
Failure to arrive on the scheduled date, without a previously accepted cancellation or change, will be considered a no-show, with retention of 100% of the booking value. After check-in, there will be no refund for unused nights in the event of early departure.
9.Check-in and check-out
Check-in: from 2:00 PM. Check-out: until 12:00 PM. Early check-in and late check-out depend on availability and prior approval and may incur an additional charge.
10.Occupancy and visitors
The number of guests must respect the booking and the maximum capacity of the accommodation. Additional guests not included in the booking may be refused entry. Visitors may only access the property with prior authorization from Arpoador Experience and observance of the accommodation’s capacity.
11.Pets
Pets are allowed. The booking holder is responsible for supervising the pet, cleaning and any damage caused to the property.
12.Parties and events
Parties, celebrations, gatherings, rehearsals, events or commercial use of the property may only take place with prior and express authorization from Arpoador Experience. Specific quotes, hiring, limits and conditions may apply. Booking accommodation does not automatically include authorization to hold events.
13.Coexistence rules
Quiet hours must be respected between 10:00 PM and 8:00 AM. Smoking is not permitted indoors. Smoking is allowed only in outdoor areas, with proper disposal of waste.
14.Damages
There is no standard deposit charge. The booking holder is liable for damages proven to be caused by them, their companions, visitors or pets during the stay.
15.Bookings made through other channels
Bookings made through Airbnb, Booking.com or other partner platforms will be subject to the conditions, policies and procedures applicable to the booking made on that respective channel.
16.Acceptance
By completing the booking and payment, the guest confirms that they have read and agree with these Booking Process Terms and with the rules applicable to the chosen accommodation.